In light of the Covid-19 situation, we have implemented stringent precautionary operational measures at all our hotels to safeguard the health and well-being of our guests and colleagues.

We have updated our cancellation policies. From 1 October 2021, guests will need to refer to the terms and conditions regarding refunds and cancellation fees on their respective bookings.

For further details, please review our policies here.

Important Note

During the period of pandemic prevention, 14 days Quarantine Certificate, Negative Nucleic Acid Result within 7 days and Green Code on Sui Shen Ban(Shanghai Public Services Online) are requested by hotel upon check in for overseas arrivals. Negative Nucleic Acid Result within 48 hours and Green Code on Sui Shen Ban are requested by hotel upon check in for domestic guests from medium or high risk area. All other guests need to show Green Code upon check in. Please confirm with hotel prior to your reservation for more details of restriction.

According to the relevant requirements of Shanghai City's epidemic prevention and control, it is recommended that residents of this city need to have a 48-hour valid positive nucleic acid test result before checking in during the city's grid screening period. The policy is implemented until the end of this grid screening. 

Please kindly note that due to the recent outbreak in Shanghai, we will adjust the opening hours of hotel’s facilities/outlets as below:

  • The gym (B1) remains open for 24 hours, but customer service is only available from 9:00 am- 18:00 pm.
  • Swimming Pool and Chuan Spa (B1) are temporarily closed.
  • Private Kitchen opening hours: 6:30 am-21:00pm, offering all-day A La Carte menu.
  • Executive Lounge (27F) is temporarily closed, you may enjoy the club benefits in-room, please dial 0 to order from Langham Service.
  • Cachet (1F) is temporarily closed, breakfast will be served in-room, please dial 0 to order from Langham Service.
  • Laundry Service opening hours: 9:00am - 18:00pm.
  • T’ang Court (5F) is temporarily closed.


Please contact our colleagues at Langham Service for any assistance that you may require by calling 021 2330 2288.
We apologize for any inconvenience caused and thank you for your understanding.



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